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Retail Infrastructure Division 05 of 10
Independent electronicsretail, built to your format.
Repair centers, accessory stores, multi-carrier locations, and hybrid formats — developed for operators who are not tied to a single carrier programme and need the margin mix to work on its own.
An independent store lives or dies on margin mix, not on footfall.
A carrier-branded location earns on activations and is told what to stock. An independent location earns on accessories, repair labour, device resale, and activations in whatever proportion the trade area supports — and has to choose that proportion before the fit-out is designed, because the bench, the counter, and the stockroom are all sized by it.
Connex develops independent formats starting from the economics. We model the margin mix for the trade area first, then design the space, the supply, and the staffing around the mix rather than around a template.
Capabilities
What the division does.
Format selection
Repair-led, accessory-led, multi-carrier, or hybrid, chosen against modelled margin mix for the specific trade area.
Repair bench design
Bench layout, tooling, ESD provision, parts storage, and ticket flow sized to the repair volume the format assumes.
Accessory merchandising
Planogram, category depth, price laddering, and attach positioning built around the device mix you actually sell.
Multi-carrier activation
Activation routes set up across more than one carrier so the location is not exposed to a single programme change.
Supply and parts
Device, accessory, and repair-parts supply established through our own distribution channel before opening.
Systems and technicians
POS, ticketing, and inventory systems installed, and technicians recruited and trained to the bench spec.
Process
Five stages, each with an output you can see.
Format and economics
Margin mix modelled for the trade area, and the format chosen against the model rather than against preference.
Site and lease
Site secured against the format's space requirement, with lease terms negotiated in your name.
Build and bench
Fit-out, fixtures, and repair bench built to the spec the format requires, through to inspection sign-off.
Supply and systems
Device, accessory, and parts supply established; POS, ticketing, and inventory systems installed and tested.
Open and train
Technicians and counter staff trained, opening stock in place, and the margin mix reviewed against the model.
Format economics
The fit-out is sized by the margin mix, not the other way round.
Bench positions, counter length, accessory linear footage, and stockroom depth are all derived from the modelled mix for that trade area. Where the model says repair carries the location, the bench gets the space. Where it says accessories do, the wall does. The model is written down and reviewed against actuals after opening.
Commercial terms
Published, not withheld.
| Term | Standard position | Notes |
|---|---|---|
| Scope | Format design through opening | Individual stages available where you already hold a site or a format. |
| Format model | Delivered before fit-out design | Assumptions written down and reviewed against actuals post-opening. |
| Lease | Negotiated in your name | Connex acts for you; we do not hold the lease. |
| Parts supply | Established before opening | Supplied through our distribution division at account pricing. |
| Training | Bench and counter staff to spec | Refresher included through the first trading quarter. |
| Fees | Fixed by stage, quoted up front | Contractor, permit, and tooling costs passed through at cost. |
FAQ
Questions operators actually ask.
Wireless development is built around a carrier programme and its standards. This is built around your own margin mix, with activation as one revenue line among several rather than the main one.
Yes. Conversion is usually a bench and merchandising problem rather than a construction one, so it moves faster than a new build.
If the format is repair-led, yes, and recruitment starts during the build rather than after it. Counter-only formats can open on retail staff.
Through our distribution channel, established as a standing supply line before opening rather than sourced per ticket.
That is the point of the format. Activation routes are set up across multiple carriers so a single programme change does not decide your year.
Works with
Independent operators typically also use:
Wholesale Distribution
Device, accessory, and parts supply on a standing account rather than per ticket.
Explore →Retail Consulting
Track the margin mix against the model once the location is trading.
Explore →Device Buyback Programs
Turn counter trade-ins into a second margin line instead of a favour to the customer.
Explore →Have a site, or just a format in mind?
Trade area and target format is enough for us to model the margin mix and come back with a fit-out spec.