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Sustainability Division 10 of 10
Turn retired devices into asettlement, not a disposal line.
Enterprise device recovery, retail trade-in infrastructure, and bulk smartphone purchasing, with grading, pricing, and settlement defined before anything is collected.
Trade-in programmes fail at the grade, and everyone involved knows it before they start.
A device is quoted at one grade on the counter and settled at a lower one in the warehouse. The customer disputes it, the store manager stops promoting the programme, and within a quarter the trade-in line is dead even though the economics were sound.
Connex publishes the grade scale and locks a price grid for an agreed window before collection begins. Counter staff quote from the same grid we settle against, so the number the customer heard is the number that pays.
Capabilities
What the division does.
Enterprise recovery
Fleet refresh and decommissioning handled as a scheduled programme, with recovered value applied against replacement hardware.
Retail trade-in infrastructure
Counter workflow, grading aids, staff training, and quoting tools so a trade-in takes minutes rather than a judgement call.
Published grade scale
One written standard for cosmetic and functional condition, used at the counter and in the warehouse alike.
Locked price grid
Prices fixed by model and grade for an agreed window, so the quote does not move between the counter and settlement.
Bulk purchasing
Volume smartphone and tablet purchasing for operators and recyclers holding recovered stock.
Data sanitization
Erasure to standard on every unit received, with certification issued, so a trade-in is not a data incident.
Process
Five stages, each with an output you can see.
Programme design
Volume, device mix, channel, and settlement basis agreed, and the grade scale issued to your team.
Price grid
Prices locked by model and grade for the agreed window, published to the counter or to your asset team.
Collection or trade-in
Devices taken in at the counter or collected on schedule, quoted against the grid at the point of handover.
Grading and audit
Units graded against the published scale, sanitized to standard, and variances against the counter quote reported per unit.
Settlement
Paid on the agreed basis with a statement per unit, showing quoted grade, assessed grade, and price applied.
Grading and pricing standard
The counter quotes from the grid we settle against.
One published grade scale, one price grid, locked for the agreed window. Where our assessed grade differs from the counter grade, the variance is reported per unit with the reason rather than netted into a lump settlement. A programme that cannot survive that level of transparency was never going to survive a quarter of store manager scepticism either.
Commercial terms
Published, not withheld.
| Term | Standard position | Notes |
|---|---|---|
| Grade scale | Published and issued at setup | Cosmetic and functional condition recorded separately. |
| Price grid | Locked for the agreed window | Reissued at window end; not repriced mid-window. |
| Variance | Reported per unit with reason | Quoted grade and assessed grade both shown on the statement. |
| Sanitization | Erasure to standard on every unit | Certificate issued; destruction where the asset fails erasure. |
| Settlement | Agreed basis and timing | Per unit statement, not a lump figure. |
| Volume | No minimum on enterprise refresh | Retail programmes scoped to counter volume. |
FAQ
Questions programme owners actually ask.
Grading aids and training, plus per-unit variance reporting that shows which locations drift. It becomes a coaching problem rather than an argument at settlement.
They move to parts harvest or certified recycling through our recovery division, with the disposition recorded per unit.
Yes, and that is usually the cleanest structure on an enterprise refresh — settlement applied against the replacement order rather than paid out separately.
Every unit is sanitized to the agreed standard on receipt with certification issued. Custody transfers on the signed receipt, and units that fail erasure are physically destroyed.
At the end of each agreed window. Prices are not adjusted inside a window, because a grid that moves mid-window is not a grid.
Works with
Buyback clients typically also use:
Price a programme.
Device mix, volume, and channel is enough for us to issue a grade scale and a price grid.