Most multi-store operators manage on revenue, which is the one number that cannot tell you what to do next.
Revenue is down. That could be traffic, conversion, attach rate, average selling price, mix, labour coverage, or stock position — and until those are measured separately, every intervention is a guess dressed up as a decision.
Connex instruments first. We install a KPI framework that separates the drivers, run a diagnostic against it, and then work on the two or three that actually move the result for your format. The framework stays with you after the engagement ends.
Capabilities
What the division does.
KPI framework
A defined set of store-level measures — traffic, conversion, attach, ASP, mix, labour, and stock — instrumented so they can be compared across locations.
Operational diagnostic
Structured review of a location or a fleet against the framework, ending in a ranked list of what is costing you the most.
Attach-rate programme
Positioning, bundling, staff scripting, and incentive design aimed at the single biggest margin lever in the format.
Labour modelling
Coverage matched to measured traffic curves rather than to a fixed roster, so the store is staffed when it converts.
Inventory and turns
Stock depth, reorder points, and dead-stock clearance tied to actual sell-through rather than to opening assumptions.
Revenue diversification
New lines assessed against your existing traffic and space — repair, trade-in, accessories, or services — with the margin case written down.
Process
Five stages, each with an output you can see.
Baseline
Existing numbers collected and normalised, so improvement is measured against something defensible.
Diagnostic
Locations reviewed against the framework, ending in a ranked list of drivers with the cost of each attached.
Instrumentation
KPI framework installed, reporting built, and managers trained to read it.
Intervention
The two or three drivers with the largest effect worked on directly, with the change specified per location.
Review cadence
A standing review against the framework, with the cadence set to your trading rhythm rather than to our billing cycle.
Engagement standard
The framework stays with you when we leave.
The KPI framework, the reporting, and the manager scorecards are yours at the end of the engagement, documented well enough for your own team to run them. We are not interested in an arrangement where the measurement stops working the month the invoices stop.
Commercial terms
Published, not withheld.
| Term | Standard position | Notes |
|---|---|---|
| Engagement type | Diagnostic, programme, or standing review | Diagnostic can be taken on its own with no commitment to the rest. |
| Duration | Scoped per engagement | Programme work is stage-gated with an exit at each gate. |
| Access required | POS, inventory, and labour data | Read access is sufficient; we do not require system changes. |
| Reporting | Against the installed framework | Delivered to your team, not held in our systems. |
| Fees | Fixed by stage, quoted up front | Success-linked structures available on diversification work. |
| Confidentiality | Mutual NDA before data access | Your figures are never used in aggregate reporting without written consent. |
FAQ
Questions operators actually ask.
The framework pays off from two locations, because comparison is what makes a driver visible. A single store gets more value from the diagnostic alone.
Read access to POS, inventory, and labour data. We do not need to change your systems and we do not install anything into them.
Then it says that, and you have a defensible baseline and no programme fee. That outcome is rarer than operators expect, but it happens.
Yes, and the instrumentation is designed for them to run. Scorecards that only a consultant can read are not worth installing.
Not on consulting engagements. Success-linked fees are available on diversification work where the new line can be measured cleanly.
Works with
Consulting clients typically also use:
Wholesale Distribution
Fix the supply side once the diagnostic shows stock position is costing you conversion.
Explore →Wireless Store Development
Open the next location with the framework in place from day one.
Explore →Business Acquisition Advisory
Take the same diagnostic discipline into a target before you buy it.
Explore →Start with the diagnostic.
Number of locations, format, and what you currently measure is enough to scope it.